FAQ
Thoughtfully answered questions about the formulas, the ritual, and your order all in one place.
Products
Eché is designed for skin living in motion long days, warm air, sun exposure, and changing environments. The formulas focus on hydration, barrier support, and lasting comfort rather than instant transformation or targeting specific skin types.
Quiet. Lightweight. Comfortable.
The products are designed to sit naturally on the skin without heaviness, even in heat or humidity.
All Eché products are completely fragrance-free.
Nothing added for scent. Nothing that lingers.
Because formulation is a craft.
While we share key ingredients, some elements remain intentionally undisclosed and refined through extended research for warm climates and everyday wear.
No. The ritual is a guide, not a rule. Each product stands on its own.
Not necessarily. Each product stands on its own while also forming a harmonious ritual when combined.
Eché is formulated to suit most skin types, especially skin exposed to long days, warmth, and changing environments. The textures are lightweight and breathable, offering hydration and comfort without congestion or heaviness. As with any skincare, individual skin responds differently, so we always recommend introducing products gradually and listening to how your skin feels.
No. Eché products are currently only available through our official channels: our website, Instagram shop, and TikTok shop. We do not sell through third-party retailers or external platforms. Purchasing elsewhere may put you at risk of counterfeit or tampered products.
Orders and Shipping
Currently, we ship within Egypt only. This ensures quality, careful handling, and reliable delivery.
Orders are typically delivered within 2–5 business days, depending on your location.
Shipping fees are calculated at checkout. Occasionally, first orders may qualify for complimentary shipping.
Once your order is placed, you’ll receive a confirmation email with all the details. As your order moves through preparation and shipping, updates will be sent directly to your email. If you’ve created an account, you can also view your order status anytime from your Account page. We keep communication simple and transparent, so you’re always aware of where your order stands.
If your order arrived damaged or wasn’t what you expected, you can submit a return or exchange request through our dedicated form. Once received, our team will carefully review the details and get back to you with next steps.
To begin, please visit our Returns & Exchanges Policy.
Payment
We currently accept Cash on Delivery (COD), all major credit and debit cards, and Apple Pay. Payment options are designed to be flexible and accessible.
For card and Apple Pay orders, payment is processed as soon as your order is confirmed. For Cash on Delivery, payment is collected upon delivery.
Yes. During checkout or from your account settings, you can manage your saved payment methods at any time. You’re free to edit or remove a payment option whenever you choose.
Contact
You can reach the Eché team through our contact form, by email, or by phone. Every message is reviewed personally, and we’re here to guide, clarify, and assist with intention.
Our team is available Sunday to Thursday, from 10:00 AM to 5:00 PM, excluding official holidays. Responses are thoughtful rather than automated — we take care in how we reply.
We aim to respond within one business day during working hours. During high-volume periods, responses may take slightly longer — always with care.
Yes. If you’re unsure where to begin or how to use a product, we’re happy to help you choose thoughtfully.
You can also reach us via Instagram. For order-specific inquiries, email or phone is recommended for faster support.
We’re here with intention.
Every message is read, every concern is considered. Supporting your experience with Eché matters to us before, during, and after your order.
