Returns & Exchanges Policy

• Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
To help us resolve this quickly, we may ask for clear photos of the item, its packaging, and the shipping box.

Once verified, we will arrange a replacement or refund, depending on availability.

• Opened or used products

For hygiene and safety reasons, opened, used, or tampered products cannot be returned, refunded, or exchanged.
This applies even if the product was tested once.

• Change of Mind

We currently do not accept returns or exchanges due to change of mind, preference, or individual skin response. We encourage reviewing product details carefully before placing your order.

• Counterfeit & Unauthorized Purchases

Eché products are sold exclusively through our official website and verified Eché channels.
We are unable to offer support, refunds, or replacements for products purchased from unauthorized third-party sellers or resellers.

If a returned item is found to be counterfeit, altered, or not originally purchased from Eché, it will not be eligible for compensation.

• Abuse of Policy

To protect the integrity of Eché and our community, we reserve the right to refuse returns, refunds, or exchanges if we detect repeated claims, inconsistent information, or misuse of this policy.

• How to Reach Us

If you believe your order qualifies for a return or exchange, please reach out through our Returns form or email us with your order number and details.
Our team will review each case carefully and respond with clarity and care. All return requests must be submitted through our Returns Request form.